Privacy Policy

Having taken care of their customers' data and the confidentiality of their information on the Internet, Phiin.com has developed a set of provisions that explain her policy of maintaining the privacy of visitors to this website and how we handle their personal data.

We welcome all our dear visitors to the Phiin.com website, and would like to inform you that your endorsement of this website includes your tacit acceptance of the terms of use of the Phiin.com website and our privacy policy.

Phiin.com uses information and data provided by visitors of their own free will, and their full knowledge of the data they provide us, as we never collect the personal data of website users without their desire to do so while browsing our site.

When visiting any website including the Phiin.com website, the host server records at least the following data:

1. The IP address of your device IP: The Internet Protocol.

2. The date and time you log in to our site, as well as the type of browser you are using.

3. Also, the address of any external site you have been transferred to us.

Phiin.com may contain external links to other sites, we are not responsible for the privacy, policy and content of those sites, so please kindly contact our valued customers to view the privacy policy of those sites before they are being corrected.

We will do our best to maintain the privacy and confidentiality of all personal data and information that you have accepted to provide us, unless required by any new law or legislation, or when we believe (without bad faith) that such action will be required or desirable to comply with the law, or to defend you, Or the protection of the property rights of FNs, or as a result of the exposure of this website data to illegal processes and access, while we may constantly improve and develop our security procedures, according to the latest available hardware and software technologies.

Contact information you send us with your will or request to help you choose any tourism, travel or other service options, such as airline reservations, hotels, etc. We are committed to privacy and confidentiality, and we do not send or sell them to any third party at all, without your prior written consent. The information within our archives will remain in the form of private collective data, which is used only in the work of Phiin.com that statistics and research are not known or used in such a way as to be known to you.

The data provided by you – including personal assessment data, site opinion and services provided by you – will be used to respond to all your queries, feedback, or requests by the Phiin.com team or any of its affiliated sites, it can also be used to improve the user experience on the site without disclosing it to a third party.

We will not sell, trade, rent, or disclose any personal information to any third party outside of this site, or its affiliated sites, including: Contact details, names, images, etc. Information will only be disclosed if ordered by a legally-deemed judicial or regulatory authority.

Phiin.com can reserve the right to modify the terms and conditions of the Privacy and confidentiality Policy if necessary, and when appropriate, and you will be continuously notified of possible changes, data obtained by us, how we will use them, and who we will provide such data.

If you need it, we are happy to contact us and send your questions to our e -mail address ...

Your concerns and your cavegivings about the confidentiality and privacy of your data are very important to us, and we hope that we have maintained it through this clear and open policy.

Frequently asked questions:

Reservation issues:

What is an E-ticket?

The Answer / E-tickets are tickets where the details of the reservation are stored and which contain (the name, passport number, route and payment details of each passenger) securely in the airline reservation system. Without the need to deliver or receive paper tickets, it provides ease of use, speed of booking, and more flexibility to modify or cancel the booking. The passenger must print the e-ticket voucher sent by e-mail, along with the passport at the airport and highlight it at check-in.

How do I make a reservation?

….. The reservation method like following ...

How do I make sure of my reservation?

Your reservation can only be confirmed after the successful completion of the electronic payment, as we will send a "confirmation of booking" message to your email containing:

• your reservation reference number.

Can I edit or cancel my reservation via Phiin.com an?

You cannot modify or cancel your reservation through the site, but through the Phiin.com customer service team throughout the hour. Please always check the cancellation policy before booking is made and some bookings are non-refundable in accordance with airline reservation policies.

Is Phiin.com 's website safe for online payment?

A 100% secure payment experience is guaranteed for the booking process.

• Payment will be executed with your bank using the latest electronic encryption technologies that follow the highest security standards

Can I check in online?

Save time and check-in online instead of at the airport. Please note that some airlines do not support this service.

Correcting names

Can I correct spelling errors in names?

Most airlines allow simple name spelling corrections, but do not allow radical changes in passenger names after the booking process. If you notice any spelling errors in the names, you must submit a name correction request to the airline. She reserves the right to final approval. Please ensure that you enter the correct passport name to avoid any obstructions that may result.

Can I convert and issue my ticket in the name of another passenger?

Airlines do not allow your ticket to be transferred to another passenger. In this case, you must cancel the original reservation and make a new reservation in accordance with the change and cancellation policy.

Is it necessary to enter my middle name?

It is not necessary to enter the middle name when booking through the site. Airlines mainly adopt the first and last names that appear in the electronic ticket while retaining the middle name in the system.

Changing reservation

Can I change my reservation from one flight to another?

The flight reservation cannot be changed from one flight to another in accordance with the provisions relating to airlines. On the other hand, you can request cancellation of your current flight and make a new reservation for your flight with the other airline. The original airline ticket cancellation penalty will be applied.

How do I cancel my reservation?

The answer of this question will be later

Chaning of the trip schedule

What do I do if my flight is rescheduled by the airline?

Airlines sometimes make changes to their flight schedules to accommodate some changes in equipment, destinations, or cargo. Or because of some weather issues, mechanical failures or crew. We'll let you know as soon as any advance notice has been received that the flight schedule has been changed via your email. But too often we do not get these notifications. We recommend that you check the flight status 24 hours before traveling to confirm your flight time. In the event of a change in time for flights by airlines, these companies provide alternative travel dates for passengers who can choose from which they may differ slightly from the previous flight according to their travel rate rules, dates, availability of seats. Our team will work as soon as possible to contact the airline to make your convenience, provide the next flight to the same destination, or reclaim the amount of the reservation paid as you wish.

What shall I do if my flight is canceled by the airline?

If your flight is canceled by the airline beyond your control, and the available pick times from the list of alternative flights are not as good for you and you don’t wish to book another time, we will contact the airline to request a refund. Subject to approval by the competent authority.

How do I refund the ticket value in case of cancellation?

The amount paid is refunded in the same way as it was paid. If you pay through your credit card or debit card, the amount paid is refunded to your credit card or debit card. Other payments will be deducted from the total amount before refunds, which is due: Phiin.com ‘s charges for cancellation, refunds, and discounts. It takes two business days to apply for a refund and between 15-20 business days to refund your personal credit card account.

What are service charges?

These charges are charged to cover the costs of making the reservation available at some airlines and are added each time the reservation is confirmed.

Is it possible to refund service charges?

No, service charges are non-refundable.

How is the value of service charges calculated?

The amount of service charges varies from reservation to reservation, as it depends mainly on the calculation of a certain percentage of the total based on each reservation. The fee is applicable for each passenger on board.

Other matters:

What shall I do if the reservation fails and the amount is deducted from my card?

Although reservations that are not successfully made on the site are rare, Phiin.com will contact the booking owner by telephone to confirm the reservation. If this happens, please do not repeat your online payment attempt so that you do not charge twice.

Please note that the unsuccessful booking transaction is caused by a pressure in reservations to the seats on the aircraft or the expected time to complete the reservation process, such as an attempt to reserve a pre-booked seat for other reasons.

What's the policy on travel baggage?

Baggage policies vary from airline to airline. To learn more about Baggage information for your flight, please view your flight details when making your reservation where Baggage details are detailed. Plus, you can buy extra luggage for your trip.

You can also find your security-restricted Baggage and material policies, or transfer sports equipment on the airline's website. Please see the link below for your flight Baggage policy.

For a comprehensive list of tools that are permitted or prohibited to carry in handbags or suitcases registered by airlines worldwide, please see: Transport Security Management and prohibited Materials.

Click here

When should I get to the airport?

The arrival time for check-in varies depending on the airline, departure airport and destination. But there are some general guidelines:

• International flights: Conduct travel achievements at least three hours prior to flight departure.

• European flights: Travel achievements made two hours before the flight takes off.

• Domestic flights: Make travel achievements one and a half hours before the flight takes off.

If possible, make a confirmation of your online trip so you don't waste time. Ensure that you arrive at the airport terminal well in advance (at least one hour) to avoid passport and security inspection.

Remember that the security of the airport is accurate and the inspection process can take a lot of time to arrive at the departure gate and some airports are so large that the time taken to arrive at the gate can be up to 20 minutes.

Can I take pets?

If you would like to take a pet on your flight, please contact your airline to book. The flight policy for transporting pets may require the following:

• Animal ID, license number.

Size and number limitations:

.. Air restrictions limit the number and size of animals that are allowed to be escorted to the cabin.you can carry small animals provided that the proper carrier is available to them directly under the seat in front of you. Airlines also limit the transportation of animals in aircraft stores, depending on the number allowed on board or the weather.

Can I travel with an infant or ask for a child seat?

Children under 2 years of age do not have their own seat. The child should sit in the lap of an adult. Most airlines offer a basket of children on long flights. If you would like to contact us “Connect link” and a service charge will be applied to process this request.

What is the pre-made time to make a reservation via the site?

As we use the same airline reservation systems, the system only allows available flights to be displayed within 330 days of the date of search. If your reservation exceeds that limit, you must wait for them to be within that internationally-limited time period.

Can I suspend a seat and pay later?

All airlines prohibit the suspension of seats and require the customer to pay immediately to complete the booking.

Payments and Fees:

Value added Tax (VAT)

What is VAT?

VAT is a tax on the consumption of goods and services purchased and sold by enterprises. VAT is an indirect tax and is applied in 180 countries around the world.

Where can I see the VAT system?

Saudi Arabia's VAT system is fully available via the General Authority of Zakat and income website.

What will VAT rates be when applied?

VAT rates will be 15%. Some goods and services will be subject to zero or VAT based on Saudi Arabia law.

What is the difference between "taxes and charges" and "VAT" that shows the price details for booking my trip?

Third party fees such as airport tax, fuel or air charges may apply to your reservation.

In addition, other charges may include service charges to cover the costs of booking with some airlines. We charge the service charge for each reservation confirmed with the selected airlines.

VAT is an indirect tax imposed by the Government of Saudi Arabia on the consumption of goods and services.

Popular Questions at Hotels:

How can I tell if my reservation was confirmed?

After the reservation has been successfully completed, your reservation number will arrive from the Phiin.com website, as well as a confirmation email and booking receipt containing all your other data.

Prices:

What services are included in the room rate?

All amenities listed under the room type are included in the rates. To learn more about these facilities, click on the name of the room. You can also make sure that breakfast, taxes and other charges are included in the rate. This information will also be found on the booking confirmation or booking receipt.

How do I know the cost of my reservation?

When you enter the desired travel dates in the search box, you see all available accommodations with the cost shown next to them. Please note that rates may vary for the same room type under other conditions, such as number of guests (adults and children) in the room, services included and conditions of booking.

Are taxes included in the total price?

The total price including taxes or other charges will appear before you pay. The view may vary from place to place, but the final cost will appear on the booking page, as well as on both the booking receipt and the booking confirmation email.

Does the cost include breakfast?

This is based on the room type and offer of the hotel. You can confirm this by clicking below the room type you have chosen. This information is also found on the booking confirmation.

Is the total cost I pay for my child/children inclusive?

All information on child-stay is below the "Hotel policies". The additional cost of taking them, if any, is not included in the room rate.

Can I search by prices?

Sure! Search first using your destination and travel dates. When you get your search results, tap Filter Options to arrange them by Price.

I'm looking for the right accommodation for my family. How can I find it?

When you enter your desired destination in the search box, select the number of adults and young people traveling with you. Search results will show you where to stay that suits your requirements.

Can I book now, pay later?

The "pay later" option is one of the ways to ensure that you book your hotel room before you make your payment. In order to receive a confirmed reservation, you must pay the amount due before the deadline set in your booking confirmation letter or page. There are many easy and convenient ways to pay your booking later by electronically clicking on the link sent to you in the booking confirmation on the official site or application, or you can pay directly by calling the Customer Service Center and paying using the credit card, ATM card or via the bank transfer method.

Can I get extra beds if I have my kids with me?

All information on additional beds and children is below "hotel policies." Please note the following:

Any surcharge for children, if any, is not included in the booking price.

We advise you to call the hotel before arrival, to ensure that all your requirements are met. The hotel contact information will be found in the booking confirmation message sent to your email.

If you've already booked your room and wanted to order an extra bed afterwards, you can always communicate with us and we'll send the order and check if an extra bed can be made available immediately.

What's the difference between "double room" and "twin room"?

The Double Room has one double bed, and the Twin Room has two single beds. In case the room is twin/double, it means you have one of the two options and it can be prepared for either.

Please be informed that meeting additional beds requests in the rooms is subject to availability at the hotel.

Could I get an extra bed in my room, and would it entail an extra cost?

Additional beds information is available below "hotel policies." Please note the following:

The additional prices, if any, are not inclusive with the total cost of the room.

We advise you to call the hotel before arrival, to ensure that all your requirements are met. The hotel contact information will be found in the booking confirmation message sent to your email.

In case you've already booked your room, you can always contact us to send your order and make sure there's an extra family.

Are more than two adults allowed in one room?

Most rooms allow additional visitors, at extra cost, but no more than the permitted limit. If a room is reserved that does not accommodate additional visitors, the reservation is cancelled or the type of room changed. If you want to check this policy, you can always communicate with the hotel about the costs and the maximum number of visitors to the booked room.

How do I know how many bedrooms are in the apartment/suite?

The number of bedrooms in the apartment/suite usually clearly states the lowest description of the room. But if you've completed the booking and want to check the number of rooms, you can contact the hotel directly using the contact information in your electronic booking confirmation message or booking receipt.

Facilities

How do I know about the availability and booking of the hotel parking?

You can check the "hotel facilities" clause to see if the hotel has parking, and what restrictions apply to it. If the hotel asks you to book a parking lot for your car, please contact the hotel directly using the contact information available in the electronic reservation confirmation message or reservation receipt.

Can the hotel keep my luggage before signing in or after signing out?

If there is a luggage store at the hotel, it will be displayed on the hotel page under "hotel facilities." For further information regarding baggage stores, please communicate directly with the hotel using the contact data given to you after the reservation has been completed.

How do I query a certain facility in the hotel, like an elevator?

You can see the list of all hotel facilities, activities and services under "hotel facilities."

How do I get more information about facilities and rooms?

Information of room facilities is below room type. For the full list with the photos, you just click on what kind of room you want. You can also find all the facilities provided by the hotel by going to the lower "hotel facilities."

Are the facilities you booked in the room guaranteed?

Yeah, the room facilities on the menu are under the type of each room guaranteed by the hotel. And if some of these facilities don't exist during your stay, we advise you to contact the hotel management and lodge a complaint.

Special requests

Where can I find the address or the phone number of the residence?

If you have any questions about the residence before you make the reservation, please visit our website and see the policies and facilities of the hotel. And if you don't find the answer to your question, you can communicate with us. We're happy to help you anytime.

After the booking, you'll get a message confirming the booking on your e – mail, which contains all the information needed to communicate with the residence.

Cancellations and amendments

How can I cancel or modify my reservation via Phiin.com?

You can contact us to cancel the reservation. We're happy and happy to help you anytime.

Please check the hotel's policy to cancel the reservation before you make any amendment to your reservation. "Non-recoverable" rooms and specials may have a different cancellation policy. And you can often find information about the cancellation of the reservation next to the type of room, under "conditions."

Location

Where can I find the hotel address?

The address is at the top of the hotel page on the traveler's website. You'll also find it in the electronic booking confirmation message and the booking receipt.

Refund of booking amount

Is booking my room refundable?

You can refund most hotel room reservations, if you cancel the reservation before the cancellation deadline. It may be different depending on the residence.

Some hotel room reservations are nonrefundable.

You're not entitled to a refund in case you cancel the reservation for a non-refundable room, or after the cancellation deadline according to the residence policy, regardless of how you pay it.